One software platform for the whole company
Every department, from the call center to the accounting office, works with the same data. No duplicate entries, no need to reconcile data between applications.
In production at roadside assistance and insurance companies in Greece and abroad.
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Three things that stop consuming your time
Eagle is not one more piece of software sitting next to the others. It replaces the spreadsheets in between, the double entry and the phone calls to confirm what was already written down.
Case management
Roadside assistance, medical, technical assistance, travel, vehicle warranty extension and claims cases, all in the same workflow.
Records
Insured parties and coverage, the roadside support network, insurance companies and special policies. One archive, with history that holds.
Integration
Customers, suppliers, iRoad Assist and third party systems all talk to Eagle over web services, with nothing passed by hand.
Information goes in once, then travels on its own
Every case moves through four stages and quite a few pairs of hands. In Eagle, none of those hands retypes the same details.
The call
The insured party calls. Their details and coverage come up straight from the archive.
Handling
The case is assigned to the network and tracked until it closes.
Invoicing
Services, claims and commissions move into the ERP with no file in between.
Reporting
The same data feeds MIS, Solvency and the myData connection.
Software that covers every department
It covers front office, middle office and back office, and tracks every product line: medical, road assistance, home, travel and more.
MIS reporting & dashboards
Full visibility of the company's financial position. The MIS draws on every piece of data in the program, at CRM and ERP level together, so the numbers agree from the first incident all the way to the balance sheet.
Solvency & myData
Full coverage of Solvency requirements across the company's financials, plus the myData connection, either direct or through a provider.
B2B policy issuing
A web portal for insurance offices and brokers to issue policies, with commission and over-commission tracking. Native integration lands everything back in Eagle.
Automation
Automatic SMS to insured parties for status updates and service surveys, plus links into other insurers' systems.
Communication
Sites and web services through which Eagle talks to customers, partners, insured parties, insurance offices and brokers.
Financial tracking
- Policies and endorsements
- Commissions and premiums
- Invoicing and re-invoicing
- Stock and production statements
- Claims, receipts, payments
The incident closes at the roadside. The file closes by itself.
iRoad Assist, our roadside assistance coordination platform, connects to Eagle automatically. Whatever the driver records on their phone reaches the case file without anyone typing it again.
The policyholder reports the incident themselves. The file opens by itself.
dRSA is the self-service web app that reaches the policyholder through a single link. They report the incident from their phone in a few steps, and through the Eagle integration the case opens and is assigned to the provider covering that area, with no human interaction.
Zero-touch assistance
A fully automated flow. The policyholder completes their request straight away, without waiting for anyone to answer.
One place for every incident
A guided, step-by-step journey for auto, medical or home incidents, completed in seconds.
Competitive edge
The self-service tool that sets your brand apart from the competition and keeps the policyholder close to you.
The link
They open the web app from a link. Nothing to install, no account to create.
Details and location
They confirm vehicle, policy and contact details in a short form, and their location is sent automatically.
The incident
They pick accident, breakdown or other, and a guided list narrows down exactly what is needed.
Submit
One tap submits the request and gives instant confirmation that help is on the way.
Fewer call centre resources, lower operating costs, faster response times. dRSA is built on Pulse, Orama's low-code tool, and its architecture is open: the same flow can connect to other vendors' CRM systems.
The questions we hear before every demo
Does it replace our accounting department?
What happens to the data we already have?
Does it cover Solvency and myData obligations?
Can it be adapted to the way we work?
How does dRSA relate to Eagle?
How long does installation take?
Find out more about Eagle
Leave your details and one of our team will get in touch to arrange a demo built around the way your operation actually runs.